Hotel-Assist.nl - Online Amsterdam Hotel Reservations

Q: How do I book a room?
A: When you see a hotel that you would like to book, you can click on the hotel’s name, choose a room type and then you can book the hotel directly by clicking on book this room. You will receive an email confirmation immediately inclusing all details of the hotel, like telephone number, address, directions etc.

Q: How much is city tax and is it included in the room price?
A: City tax is not always included. The city tax differs per city; it is either a fixed amount per person per day or a percentage of the roomprice.

Q: Can I make one booking for several room types?
A: Yes you can. There is an option on the reservation form so you can select the number of rooms you wish to reserve.

Q: Do you take bookings by telephone?
A: Yes, you can. During office hours we can be reached on: +31 38 4526 416.

Q: How do I search for hotels in a certain price range?
A: If you would like to search by the number of stars or a certain facility, please use the advanced search option.


Confirmation

Q: How will I know if my booking has been confirmed?
A: As soon as you have booked you will receive an email with your booking number.

Q: I have booked a hotel but I did not receive confirmation by email. What do I have to do?
A: When you make a booking, please double check your email address. If you do not receive an email after you have made a booking, it might be because your mailbox is full or because you did not spell your email address correctly. If you do not receive an email after you have made a booking, please send an email to general@hotel-assist.nl or contact us by telephone on +31 38 4526 416

Cancellation

Q: How do I know that my booking has been cancelled?
A: When you cancel a booking you will receive an email to confirm your cancellation. If you didn't receive the cancellation e-mail, please contact us again.

Q: What is the cancellation policy for a hotel?
A: Cancellation policies differ. Should you need to cancel a reservation, please advise us or the hotel in time as failure to do so may result in a no-show charge. You will find a hotel’s cancellation policy in the email you receive after you book the room and at the page that holds the general information about the hotel.

Availability

Q: How do I find a hotel?
A: You can use the search option on our homepage. If you fill in the city, number of persons and arrival and departure dates, you will see a list of hotels that can accommodate that number of persons for that period. It will also tell you the prices. The hotels which will be shown on "request", availability will be checked on last minute base.

Q: How can I find out if a certain hotel has rooms available?
A: If you fill in your arrival and departure dates, the price for that period will be shown. You can double check the price and availability by clicking on the price / date matrix that is next to the information about the room type.

Search a hotel

Q: What do I do when I have a question about the room or hotel?
A: You can put your requests in the suggestion/remarks box when you make a booking. The hotel will answer them. If you have already made a booking you can use the link and pincode your receive after you made the booking.

Q: How do I know if a hotel is in the centre of a city?
A: There is a map you can click on with a route planner attached to it.

Creditcard & payment

Q: Will Hotel-Assist.nl debit my credit card when I make a booking or after I have booked?
A: No. Your credit card details are only taken as a guarantee for the hotel in case you fail to show up without cancellation. Failure to show up without cancelling in advance might result in a no-show charge the equivalent to one night’s stay. The service of Hotels.nl is free of charge.

Q: Is it safe to fill in my credit card number?
A: Yes it is. Your credit card details are encrypted and protected against disclosure to third parties.

Q: Is there another way to pay for the hotel room(s)?
A: Yes. The hotel will NOT charge your card now and if you would like to pay another way once you are there, that will not be a problem and you can mention this when you arrive at the hotel.

Q: Can I book a room if I do not have a credit card?
A: Unfortunately, it is not possible to book a room without a credit card.

The hotel

Q: Are the rates on your website per person or per room?
A: All rates on Hotels.nl are per room per night.

Q: Is breakfast included in the price?
A: In general breakfast is not included. If it is included in the price it will say so on the website.

Q: What are the check in and check out times of a hotel?
A: The check in times differ. If you arrive late, we advise you to mention this in the suggestion/remarks box on the booking form.

Q: Are we able to check in earlier?
A: We can request an early check in for you but unfortunately can not promise.
If your room is available earlier than the normal check in time of the hotel will give you early access. This is usually dependant on an early check out by the previous room occupant.
If you are required to wait for any period of time, the reception staff, will gladly attend to your luggage.

Q: We have two small children with us, can we get extra beds in the room?
A: In general one extra bed for one child is available at a small charge but this varies per hotel. You can check the information on the page which holds the information for the hotel under the heading children

Q: What's the difference between a Double room and a Twin room?
A: A double room has one double bed. A twin room has two single beds.

Q: How do I find out about a hotel's pet policy?
A: The symbol for a dog is used to show if pets are allowed or not.

Q: How do I find out if a hotel has a certain facility, e.g. a lift?
A: If you use the advanced search option on the homepage, you can search for a certain facility.

Q: How can I let you know my comment or suggestion about your website?
A: If you have any comments or suggestions, please send them to general@hotel-assist.nl